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Please take a quick look at our most Frequently Asked Questions (FAQs) before sending us a message. Thank you!
Don’t hesitate to contact us. Your satisfaction is our #1 priority! We strive to answer all inquiries within 24 hours Monday through Friday, or on the next business day if your inquiry is sent on Saturday or Sunday.
1st Avenue Place, EC4 OBS, London
Frequently Asked Questions (FAQs)
We only sell and ship to the United States of America (USA) at this time, except for Alaska and Hawaii.
During the checkout of your first hat purchase, you will be able to create your account there (username and password). After that, be sure to be logged in before buying other hats.
I will design a *single* customized hat and put it on my website about every two weeks on Sunday. These unique designs will only be limited to hat drops. It’s the perfect opportunity to compliment your one-of-a-kind style and outfits!
Schedule a Free Hat Consult before purchasing any hat to discuss how we can help you personalize it! To book your free hat consult, click on the link here.
All of our hats have a head circumference size of 22.25, 22.75 or 23 inches. Please visit this link to measure your head circumference before purchasing a hat from our website. Most of our hats have an adjustable strap to make the hat fit just right.
We make every effort to give you accurate information regarding manufacturer reported sizing information and dimensions for our products in our size guides. Please note that due to the nature of the manufacturing process, from time to time product sizing may vary slightly. Vanelegance is not responsible for sizing variations in the manufacturing process. See our Color & Size Disclaimer here.
Place them on a flat surface or on your wall as décor. Check out these instructions to place them on your wall.
All of our hats are made of wool. After drawing your desired artistic designs on your hat with the wire tip burning tool, there is a temporary-burnt wool smell that will eventually go away over time. We recommend you place your hat in an open space where there is plenty of air circulation.